How should a security guard respond to an aggressive individual?

Remaining calm and using verbal de-escalation is crucial when responding to an aggressive individual. This approach focuses on reducing tension and resolving the situation peacefully. By maintaining composure, a security guard can influence the environment positively, communicating effectively to help the individual feel heard and understood. Verbal de-escalation techniques may include using a calm tone, clear language, and non-threatening body language, which can help diffuse aggression and prevent a potential confrontation from escalating further.

It's essential for a security guard to prioritize safety for themselves and others, and engaging physically or ignoring the individual can lead to increased risk. Additionally, calling for backup without attempting to communicate may escalate the situation and could create further mayhem, rather than contributing to a resolution.